Activity Details

At Severn Wye we aim to deliver 'world class service'. Our advisers go the extra mile to ensure householders save money on their fuel bills, increase their comfort levels and are motivated to do their bit for the environment.

Since 2001 Warm and Well have installed more than 64,000 energy efficiency improvements in 41,000 households, saving 17,000 of CO₂ every year!

We are an approved member of the social prescribing schemes across Gloucestershire.

In 2015 the Warm and Well team saved customers a total of £34,700 (total annual potential and installed savings) over 87 home visits. That is an average of £399 per home visit.

Whether it's advice on how to reduce your fuel bills or detailed bespoke advice on energy efficiency measures and renewable technologies then our Freephone advice line can help.

We have a dedicated and passionate team of advisers who as well as having good technical knowledge are first class customer service professionals.

The energy sector is a complex area with grants and eligibility changing frequently. Even just understanding a fuel bill can be complex, so having somewhere where our customers can get impartial advice is really important.

Not only that but in some cases we can come out to your home and give more detailed advice, look at consumption levels, operating systems, tariffs and provide advocacy support with your supplier on disputes.

Alternatively if you're interested in installing a measure whether its loft insulation or a biomass boiler we can give you up to the minute advice on what help and support is out there to help you make an informed choice.

Our aim is to make sure that our customers are given the help they need to live in warm, dry and comfortable homes.

We want our customers to leave happy!

Our work

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