Updated: 24 March 2020
Most of our staff are equipped and able to work remotely, so staff have been advised to work from home, regardless of whether they are feeling unwell or suspect they may have contracted the virus. Staff have also been advised:
Many of our domestic energy customers will fall into ‘at-risk’ categories and many will have underlying health issues. We feel it is particularly important to safeguard their health and wellbeing and have taken the decision to cancel and postpone home visits and EPC surveys on domestic properties, where possible offering advice over the phone instead.
Many of our business and community clients have been asked to shut down public-facing operations during this pandemic. Others are running reduced operations and/or are observing a work-from-home policy for their staff. We will continue to offer advice, support and recommendations over the phone or electronically, but we will not offer energy surveys or face-to-face meetings during this time.
All public events are being postponed until a time where they are considered lower risk. We are actively exploring ways that we can bring engagement events and training to our communities and clients digitally.
Every company anticipates that COVID-19 will have an impact on the level of services we can continue to provide during periods of isolation or social distancing. Severn Wye have put the following measures in place to limit the impact to clients, funders and project objectives:
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