Using our website

This page covers various polices which users of this website agree to abide by. You can click on the options below to scroll directly to a specific section if you wish.

General Website Terms and Conditions

Accessibility Policy

Privacy Policy

Cookie Policy


We endeavour to make sure that every page complies with the World Wide Web Consortium's Web Content Accessibility Guidelines (WCAG 2.0), as part of its Web Accessibility Initiative (WAI). This site has been built to achieve Priority Level 2 (AA) checkpoints.

How This Benefits Visitors

To illustrate how compliancy has made this site accessible, we have listed representative disabilities below and explained how this site meets the users' needs.

Visual (Impaired)

Those with visual impairments (e.g. myopia) can scale on all pages on the site to suit their own requirement. All text on pages is scaled, including all menu items.


There is no content on this site that cannot be accessed by the deaf or hard of hearing. To put this into context:

  • If we were to include audio clips we would also provide a text version of the soundtrack
  • If we were to include movie clips or video streaming we would also provide time-indexed subtitles


This site may be fully accessed using any voice-controlled computer and web browser.


For those that have difficulty using a mouse, keyboard access is supported by using standard shortcut techniques. This site can be fully navigated without the use of a mouse.


The layout of this site is uniform on all pages. The main menu is structured identically on all pages


There are no animated images or flashing text on this site which could - in extreme cases - cause difficulty for some suffering from particular neurological disorders.

Text Scaling

All text on this site is specified in percentage terms, meaning that its size can be increased inside the browser window for easier viewing. The ability to support text scaling varies from browser to browser, but given below are some guidelines for the latest versions of the more popular browsers:

  • In Internet Explorer, select the View | Text Size menu command. You can then choose from a range of text sizes (Largest, Larger, Medium (default), Smaller and Smallest). Note that Internet Explorer cannot resize images
  • In Mozilla Firefox, select the View | Text Size menu command. You can then opt to increase or decrease your text size. Note that Mozilla Firefox cannot resize images
  • In Opera, select the View | Zoom menu command. You then have range of percentages to choose from. Opera scales everything on the page, not just text, so images will also increase in size as you increase the zoom factor
  • In Safari (Mac OS), select the View menu command. You can then opt to make text bigger or make text smaller. Note that Safari cannot resize images

Even the same browser product can behave differently on different platforms. For example, Internet Explorer on the Mac will scale images, whereas the Windows version cannot. Check with your supplier for details.

Give Us Your Feedback

We are committed to providing an accessible service. If you experience problems or have any suggestions for improvement, please contact us and provide the relevant details.

Privacy Policy

Severn Wye Energy Agency is the sole owner of information collected on this web site. We will not sell or share this information to any other company.

Where we request information from the user, the user must complete the required details as accurately as possible as this information will be used to product quotations or personalised responses.

External Links

Whilst we take every precaution when linking to external websites we cannot be held liable for any information held on external sites, or how the handle your privacy.

Cookie Policy

When we provide services, we want to make them easy, useful and reliable. This sometimes involves placing small amounts of information on your device, for example, computer or mobile phone. These include small files known as cookies.

Our cookies contain no data specific to an individual, so that your privacy remains protected. They contain neither your email address, nor do they tell us who you are.

We use cookies to monitor our website, its usage including visitor numbers and page views. We also use cookies to improve your user experience whilst on our website, including:

  • enabling a service to recognise your device so you don't have to give the same information during one task
  • recognising that you have already given a username and password so you don't need to enter it for every web page requested

Cookies we use

The list below shows all of the cookies that are set by this website and the third-party services we use.

Cookies for improving service

Google Analytics sets cookies to help us accurately estimate the number of visitors to the website and volumes of usage. This is to ensure that the website is available when you want it and to help us understand what you want to use.

Name Typical Content Expires
_utma randomly generated number 2 years
_utmb randomly generated number 30 minutes
_utmc randomly generated number when you close your browser
_utmz randomly generated number and information on how the site was reached (e.g. direct or via a link, organic search or paid search) 6 months

Cookies for managing your current visit

We use a number of cookies to remember your selections or preferences that you've made when looking at the information on this site.

Name Typical Content Expires
PHPSESSID randomly generated text when you close your browser
fe_typo_user session cookie contains data whilst using the website when you close your browser
eu_implied_consent_SWA contains data to control your cookie preferences 12 months




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