This page covers various polices which users of this website agree to abide by. You can click on the options below to scroll directly to a specific section if you wish.
General Website Terms and Conditions
We endeavour to make sure that every page complies with the World Wide Web Consortium's Web Content Accessibility Guidelines (WCAG 2.0), as part of its Web Accessibility Initiative (WAI). This site has been built to achieve Priority Level 2 (AA) checkpoints.
To illustrate how compliancy has made this site accessible, we have listed representative disabilities below and explained how this site meets the users' needs.
Those with visual impairments (e.g. myopia) can scale on all pages on the site to suit their own requirement. All text on pages is scaled, including all menu items.
There is no content on this site that cannot be accessed by the deaf or hard of hearing. To put this into context:
This site may be fully accessed using any voice-controlled computer and web browser.
For those that have difficulty using a mouse, keyboard access is supported by using standard shortcut techniques. This site can be fully navigated without the use of a mouse.
The layout of this site is uniform on all pages. The main menu is structured identically on all pages
There are no animated images or flashing text on this site which could - in extreme cases - cause difficulty for some suffering from particular neurological disorders.
All text on this site is specified in percentage terms, meaning that its size can be increased inside the browser window for easier viewing. The ability to support text scaling varies from browser to browser, but given below are some guidelines for the latest versions of the more popular browsers:
Even the same browser product can behave differently on different platforms. For example, Internet Explorer on the Mac will scale images, whereas the Windows version cannot. Check with your supplier for details.
We are committed to providing an accessible service. If you experience problems or have any suggestions for improvement, please contact us and provide the relevant details.
Severn Wye Energy Agency is the sole owner of information collected on this web site. We will not sell or share this information to any other company.
Where we request information from the user, the user must complete the required details as accurately as possible as this information will be used to product quotations or personalised responses.
Whilst we take every precaution when linking to external websites we cannot be held liable for any information held on external sites, or how the handle your privacy.
When we provide services, we want to make them easy, useful and reliable. This sometimes involves placing small amounts of information on your device, for example, computer or mobile phone. These include small files known as cookies.
Our cookies contain no data specific to an individual, so that your privacy remains protected. They contain neither your email address, nor do they tell us who you are.
The list below shows all of the cookies that are set by this website and the third-party services we use.
Google Analytics sets cookies to help us accurately estimate the number of visitors to the website and volumes of usage. This is to ensure that the website is available when you want it and to help us understand what you want to use.
|_utma||randomly generated number||2 years|
|_utmb||randomly generated number||30 minutes|
|_utmc||randomly generated number||when you close your browser|
|_utmz||randomly generated number and information on how the site was reached (e.g. direct or via a link, organic search or paid search)||6 months|
We use a number of cookies to remember your selections or preferences that you've made when looking at the information on this site.
|PHPSESSID||randomly generated text||when you close your browser|
|fe_typo_user||session cookie contains data whilst using the website||when you close your browser|
|eu_implied_consent_SWA||contains data to control your cookie preferences||12 months|
If you know of somebody who struggles to keep their home warm, please get in touch with our team at 0800 500 3076.… twitter.com/i/web/status/1…
Last year alone, we found nearly £1m of funding for Gloucestershire and South Gloucestershire households struggling… twitter.com/i/web/status/1…